Privacy Policy

1. Introduction

Baan Manao ("we", "us", "our") is a guesthouse operating at 59/2 Maharat Road, Nuea Khlong, Krabi 81130, Thailand. We take the handling of personal data seriously and this policy sets out how we collect, use and protect the information you share with us when you make a booking, contact us by phone or email or visit our website.

If you have questions about anything in this document, please reach us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

• Booking and enquiry forms: name, email address and telephone number. Message content if you choose to include it.
• Direct communication: information you share when you call or email us to arrange a stay.
• Cookies and analytics: technical data about how you use our website, including pages visited and session duration. See Section 5 for details.

We do not collect payment card details directly. If payment is processed on-site, it is handled in person and no card data is stored by us electronically.

Legal basis: Data collected via our booking form is processed on the basis of contract — it is necessary to confirm and fulfil a reservation. Analytics data is processed with your consent, given through the cookie banner on our website.

Retention: Booking records are kept for three years after the stay for tax and legal compliance purposes. Enquiry data not resulting in a booking is deleted after 12 months.

3. How We Use Your Data

• To confirm and manage your room booking
• To coordinate shuttle arrangements and departure timing
• To respond to enquiries sent through the website or by phone
• To understand how our website is used so we can improve it
• To comply with Thai tax and accommodation registration requirements

We do not use your personal data for automated decision-making and we do not use it for targeted advertising. We will not send you marketing emails unless you specifically ask to receive them.

4. Data Sharing

We do not sell or rent your personal data. We may share limited information with the following in order to fulfil our services:

• Transport providers: only first name and contact number, shared with our shuttle driver on the day of your departure.
• Analytics providers: anonymised technical data may be processed by services such as Google Analytics where you have consented to analytics cookies.
• Legal authorities: we will disclose data if required to do so by Thai law, a court order or a valid request from a government authority.

5. Cookies

Our website uses cookies to support its basic function and, with your consent, to measure how it is used. Full details are available in our Cookie Policy. You can manage or withdraw cookie consent at any time through the Cookie Policy page.

6. Data Security

We store booking and contact data on password-protected systems with access limited to the people at Baan Manao who need it to manage guest stays. Our website is served over HTTPS. We do not store payment card information digitally.

In the unlikely event of a data breach that affects your personal data, we will notify you by email within 72 hours of becoming aware of it, where contact details are available.

7. Your Rights

Depending on your country of residence, you may have some or all of the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct data that is inaccurate or incomplete
• Erasure: request deletion of your data, subject to legal retention requirements
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent: if processing is based on consent, you may withdraw it at any time
• Objection: object to processing based on legitimate interest

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

If you are in the European Economic Area and believe we have not handled your data appropriately, you may lodge a complaint with your national data protection authority.

8. Third-Party Links

Our website may contain links to third-party services such as booking platforms or map providers. We are not responsible for the privacy practices of those services and recommend reviewing their policies separately.

9. Children's Privacy

Our website and services are directed at adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our website, please contact us so we can delete it.

10. Applicable Law

This policy is governed by the laws of Thailand. We comply with the Personal Data Protection Act B.E. 2562 (PDPA), which came into full effect in June 2022, and the associated ministerial regulations. Guests from the European Union may also have rights under the General Data Protection Regulation (GDPR), which we honour on request.

11. Changes to This Policy

If we make material changes to this policy, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.

12. Contact

For all privacy-related queries, contact us at:

• Email: [email protected]
• Post: Baan Manao, 59/2 Maharat Road, Nuea Khlong, Krabi 81130, Thailand
• Phone: +66 75 648 290